RENTON, Wash. — Outstanding supplier performance is crucial to achieving superior customer satisfaction. PACCAR Parts recognizes East Penn Manufacturing Company as the 2015 Supplier of the Year for North America. The supplier of PACCAR Genuine and TRP batteries, East Penn reduced its lead times to PACCAR dealers and maintained 99 percent on-time delivery performance, contributing to excellent on-shelf availability and record levels of unit sales.
“East Penn exemplifies the kind of partnership we want from our suppliers,” said Bart Lore, general marketing manager for PACCAR Parts. “Their commitment to new technologies, as well as supporting marketing efforts and dealer training, mirrors our core business values in providing quality products and superior customer service.”
PACCAR Parts’ Supplier of the Year Award recognizes suppliers who demonstrate excellence in operational efficiency, retail sales growth, parts availability, cost management and program support.
East Penn is one of the world’s leading battery manufacturers with an extensive distribution network across North America with 155 representatives. The Pennsylvania-based company participated in multiple training events and communications such as articles, literature and videos. East Penn also supported loyalty and customer-focused programs. This is the second consecutive year East Penn has won the award.
“It is a great honor to be recognized as the PACCAR Parts Supplier of the Year for the second consecutive year,” said Jeff Coleman, vice president sales – original equipment for East Penn. “This could not have been achieved without the hard work and collaboration of our two teams. East Penn values the PACCAR Parts partnership and looks forward to another great year.”
Jeff Coleman, vice president sales – original equipment; Jeff Muir, sales manager – original equipment; and Lindsey Langdon, sales support representative – commercial batteries accepted the award on behalf of East Penn at the PACCAR Parts RPM Expo Regional and will be honored at the annual PACCAR Parts service meetings later this year.
About PACCAR Parts
PACCAR Parts operates a network of distribution centers that provides aftersales support to Kenworth, Peterbilt and DAF dealerships around the world. The company has a range of proprietary business solutions to help dealers improve their parts operations, including CONNECT, a cloud-based fleet maintenance program and parts inventory management system; PACCAR Parts Fleet Services, a consolidated billing service designed for long-haul or regional fleets with 250 or more trucks and multiple locations; and PACCAR MX engine support for technicians at Kenworth and Peterbilt dealerships in the PACCAR network.